At MMS Machine, we take pride in offering high-quality equipment backed by real, comprehensive protection. From a multi-year warranty to Buyer Protection coverage of up to $1,000,000, your purchase is safeguarded at every step, so you can buy with complete peace of mind.
This page explains your warranty, your Buyer Protection, and exactly how to get help if you ever need it.
01Our Promise to You
When you invest in equipment from MMS Machine, you're trusting us with serious work. We honor that trust with protection that's built to match: a strong warranty on every machine, dependable parts coverage, a generous return window, and a Buyer Protection plan included with every single order, at no extra cost to you.
02$1,000,000 Buyer Protection
Every order is automatically backed by the MMS Machine Buyer Protection plan, included free. It's our commitment that your investment is safe from start to finish.
Coverage at a glance:
- Up to $1,000,000 coverage for equipment purchases.
- Up to $250,000 coverage for specialty items and attachments.
- Secure transactions backed by encrypted, verified checkout.
03Warranty Coverage
We stand firmly behind the quality of what we build, with extensive warranty coverage for reliable, long-term performance.
Machine Warranty
Covers manufacturing defects under normal use, so your equipment keeps performing season after season.
Parts & Attachments Warranty
Covers material and workmanship issues on parts and attachments, for dependable everyday use.
04What's Covered
Your warranty protects you against issues that are our responsibility, including:
- Manufacturing defects in materials or workmanship under normal use.
- Components that fail to perform as intended within the warranty period.
- Equipment that arrives damaged, defective, or not as described.
05What's Not Covered
To keep coverage fair for everyone, the warranty does not cover:
- Normal wear and tear, or routine maintenance and consumable parts.
- Damage from misuse, accidents, neglect, or improper operation.
- Unauthorized modifications or repairs performed outside our guidance.
- Damage caused after delivery that is not a manufacturing defect.
0660-Day Returns
Not completely satisfied? You have a full 60 days from delivery to return eligible equipment. Items should be unused and in their original condition and packaging. If the issue is due to us or a manufacturer defect, we cover return shipping; otherwise return shipping is arranged with our team. Full details are in our Return & Refund Policy.
07How to Make a Claim
Filing a return or warranty claim is simple, and our team guides you the whole way.
Contact us
Email contact@mmsmachines.com or call +1 (206) 339-3379 with your order number and the reason for your claim.
Share the details
For returns, confirm the item is unused. For warranty claims, send a few clear photos so we can assess quickly.
We assess & guide you
Our team reviews your claim promptly and explains the next steps. When the issue is covered, we arrange the repair, replacement, or refund.
We make it right
If the issue is due to us or a manufacturer defect, we cover return shipping. Misuse or non-covered damage is shipped at the buyer's cost.
08Genuine Parts & Lifetime Support
Your relationship with us doesn't end at delivery. We provide genuine parts, manuals, installation guidance, and lifetime technical support for the machines you buy from us. Whatever you need to keep your equipment running, our team is ready to help.
09Why You Can Trust This
With MMS Machine, you're backed by a strong warranty, up to $1,000,000 in Buyer Protection, and a U.S.-based team that stands behind every order. Our protection is designed for professionals and everyday buyers alike, anyone who demands confidence in their purchase.
10Contact Us
Questions about your warranty or Buyer Protection, or ready to file a claim? Our team is here and happy to help.