Everything you might be wondering about, in one place. Tap any question to see the answer, or search below.
Pricing & Value
It comes down to how we source. MMS Machine is manufacturer-backed, with our own production and a fully integrated supply chain, and we acquire equipment through direct and surplus contracts, large-volume allocations and end-of-contract surplus inventory secured at significantly reduced cost.
Because we buy at the source and cut out the dealer markups and middlemen that inflate traditional equipment prices, we can pass real savings straight to you. The low price reflects smart sourcing and lean operations, not lower quality. It's the same certified, warranty-backed equipment you'd pay far more for elsewhere.
We don't offer financing, and that actually works in your favor. Financing adds interest and fees that quietly raise the true cost of equipment, often by thousands of dollars over time.
Instead of padding our prices and offering "easy monthly payments," we've already cut our prices to the lowest possible level through direct and surplus sourcing. You get the best upfront price with no interest and nothing extra to pay later. You're welcome to pay with any major credit card and use your own card's terms if you wish.
Yes. Every price already includes all applicable taxes and fees, so the number you see is exactly what you pay. There are no hidden charges added at checkout.
None. Free standard shipping, taxes included, no restocking fees on eligible returns, and a clear all-in price. The only optional add-on is faster Express Delivery, which is always shown before you pay.
Ordering & Payment
We accept PayPal and all major credit and debit cards (Visa, Mastercard, American Express, and Discover) through secure, encrypted checkout. PayPal is great for added peace of mind, and cards are quick and easy right on our site.
Absolutely. Checkout is protected by 256-bit SSL encryption, and your card details are handled by certified, PCI-compliant payment providers. We never see or store your full card number.
Two easy ways: click the yellow PayPal button to check out with your PayPal account, or click Add to Cart, then Proceed to Checkout, fill in your details, enter your card, and click Place Order. Our How to Pay page walks through both step by step.
Yes. You can cancel within 24 hours of purchase, before processing begins, for a full refund. Just contact us as soon as possible and we'll take care of it. If it has already shipped, you can use our easy 60-day return process once it arrives.
Shipping & Delivery
Standard shipping is free on every order, with no minimum. If you need it sooner, Express Delivery is available for a flat $499.
Free standard delivery typically arrives in 15 to 25 days. Express Delivery arrives in 7 to 10 business days. Your order is processed within 24 hours and begins moving within 24 hours of that.
Your tracking number is generated instantly when you complete your purchase and sent straight to you, so you can follow your order from the very first moment.
No, unloading is handled for you. Our delivery trucks are equipped with a ramp lift, so your equipment comes off the truck safely with no forklift, no loading dock, and no heavy lifting on your part.
Yes. We ship across the United States to both residential and business addresses, whether your equipment is headed to a home, farm, job site, or commercial yard.
We stock inventory in four U.S. warehouses, in California, Texas, Georgia, and New Jersey, so your order ships from a location near you for faster, more reliable delivery.
Yes, pickup is available by appointment. Contact us first so we can have your machine prepared, inspected, and ready when you arrive, with no waiting around.
Products & Support
Yes. Our machines are new, certified equipment built to international quality standards (ISO 9001, CE, SGS, TUV, and BV). Our low prices come from how we source, not from selling worn-out or inferior machinery.
Yes. Quality and price are separate things here. As a manufacturer-backed company, we control production and certification, and we hold 28 national patents. The savings come from direct and surplus sourcing and lean operations, so you get genuine quality at a fair price, backed by our warranty.
Always. We provide genuine parts, manuals, installation guidance, and lifetime technical support for the machines you buy from us, plus 24/7 customer service. You're never on your own.
Of course. Tell us about your work and we'll recommend the right machine and attachments. The fastest way is our live chat, just click the chat icon at the bottom-right corner of your screen.
Returns, Warranty & Protection
You have a full 60 days from delivery to return eligible equipment, with no restocking fees. Items should be unused and in their original condition and packaging. Just contact us to start the simple process.
We aim to process approved refunds within about 7 days of receiving and inspecting your return. Some cases, like larger freight returns or bank processing times, may take a little longer, and we'll keep you informed throughout.
We provide a 4-year warranty on machines (covering manufacturing defects under normal use) and a 1-year warranty on parts and attachments (covering material and workmanship).
We make it right, completely. Contact us within 7 days of delivery with a few photos, and we'll arrange a free return, replacement, or full refund at no cost to you. When the issue is our fault, we cover the return shipping.
Yes. Every order is automatically backed by our Buyer Protection plan, included free, with coverage of up to $1,000,000, so your investment is safeguarded from start to finish.
Trust & Safety
Yes. We're MMS Industrial, LLC, a registered U.S. company established in 2015, with four U.S. warehouses, secure encrypted checkout, PayPal buyer protection, a strong warranty, and up to $1,000,000 in Buyer Protection. We also have years of verified-purchase reviews and a 91.7% positive rating on our eBay storefront.
We sell only through our official website, mmsmachines.com. Any other site using our name, photos, or descriptions is not affiliated with us. Our content is DMCA protected, and our Avoid Scammers page shows you exactly how to shop safely.
The fastest way is our live chat, click the chat icon at the bottom-right corner of your screen and a representative will help you right away. You can also call +1 (206) 339-3379 or email contact@mmsmachines.com.
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We're happy to help. For the fastest answer, click the chat icon at the bottom-right corner of your screen and a representative will assist you right away.
Or call +1 (206) 339-3379 · email contact@mmsmachines.com